Frequently Asked Questions
Everything you need to know about shopping with Brother & Sisters.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping can take 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials ethically sourced?
At Brother & Sisters, we prioritize sustainability. 90% of our collection is made from organic cotton, recycled polyester, or Tencel, and we only partner with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.